Refund Policy

At The CocoLumi, we take pride in curating products that inspire joy, creativity, and happiness for your little ones. **All Sales Are Final** We do not accept returns or exchanges due to change of mind, personal preferences, or incorrect orders.​
**Damaged, Defective, or Incorrect Products**If your order arrives damaged, defective, or incorrect, please reach out within 7 days of delivery with your order number and clear photos of the issue. After reviewing, we may offer a replacement or refund based on the circumstances and applicable consumer protection laws. Click below to report an issue and request a refund. 
**Order Cancellations**Once an order is placed, is considered final. We do not accept cancellations or modifications, so please review your order carefully before completing your purchase. Exceptions may apply under applicable consumer protection, including non-delivery or other statutory rights. 
Thank you for supporting The CocoLumi — where little hands create big wonders! 🌿